Refund policy

Poswysland Finance Ltd. Return & Refund Policy

(Powysland Finance Ltd. (trading as Secondhandbowls) is referred to as ‘we’ and ‘us’ in the following policy. The customer is referred to as ‘you’ and ‘your’ in the following policy.)

1) Returns

1.1) We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1.2) To start a return, you can contact us at secondhandbowls@gmail.com

1.3) To be eligible for a return, your item(s) must be in the same condition that you received it. Unworn or unused, with any tags/labels that were attached and in its original retail packaging for new items. For second hand items the same rule applies, they must be in the same condition that you received them in to be eligible for a full refund. You’ll also need a proof of purchase.

1.4) Item(s) to be returned at the buyers cost. We can advise on which is the most appropriate shipping service to use if you are unsure.

1.5) Please ensure that the item(s) being returned are packaged adequately so that the item(s) and original retail packaging are returned to us is the condition in which they were received. We do not accept responsibility for returned items being damaged or lost in transit.

1.6) We recommend using a tracked delivery service and insuring your parcel for the full amount you paid for the item(s).

1.7) Returns will need to be sent to the following address: 

5 Grove Cottages,

Four Crosses,

LLanymynech,

Powys,

SY22 6RP

1.8) If you are unable to book your own shipping then we can book the shipping for you. Please note that any return shipping we book will be insured to the full retail value of the item(s). You will also need to pay for shipping label before we send it to you. It is still your responsibility to ensure the item(s) being returned, and the original retail packaging, are adequately packaged so that they return to us in the condition they were in when you received them.

1.9) We do not accept returns on items that have been personalised or are custom made (for example: a set of bowls with your own emblem or initials engraved on them) unless the item is faulty, defective or not made as you requested.

1.10) You can contact us for any return question at secondhandbowls@gmail.com

2) Exchanges

2.1) If you wish to exchange an item, please contact us by email to secondhandbowls@gmail.com naming the item(s) you wish to return and the item(s) you wish to exchange them with.

2.2) Everything that applies to the ‘Returns’ section of this policy applies to this ‘Exchanges’ section of the policy.

2.3) Once we have acknowledged your exchange request we will reserve the item(s) you have requested.

2.4) Only once we have received the original item(s) back, have inspected them and are satisfied with their condition, and any price difference has been paid will we dispatch the reserved item(s).

2.5) If you need to receive the reserved item(s) sooner then you will need to pay the full price of the item(s) before they’re dispatched. And once we have received the original item(s), inspected them and are satisfied with them will we refund you (for further refund information see the ‘Refund’ section of this policy’

3) Damages and issues

3.1) Please inspect your order once you’ve received it to make sure that items delivered are what you ordered and check for any defects or damage. If there are any issues please contact us immediately, preferably by email to secondhandbowls@gmail.com and include photographs of the defects if you have the facility to do so. The same applies if within 30 days of receiving the order the item(s) prove to be faulty.

3.2) We will offer you a refund or replacement for the faulty item(s) once we have received the item(s) back, inspected them and determined that they are indeed faulty. We will also pay for the return shipping label as well, providing the order required shipping initially. This will only apply if the fault occurs, and is reported to us, within 30 days of the item(s) being delivered.   

3.3) If the item(s) prove to be faulty after the 30 days and if the item has a manufacturer’s warranty then that will apply. We endeavour to include the manufacturers warranty information on the product listings on our website but, if this is not displayed, please feel free to contact us.

3.4) If the item doesn’t have a manufacturer’s warranty and proves to be faulty after 30 days of receiving the item but before 6 months of receiving the item, we will offer a repair or replacement.

4) Refunds

4.1) When issuing a refund (whether it be a full or part refund), we will only return funds by the original payment method(s). If the payment method was a credit/debit card or an online payment method, funds will only be returned to the account the original payment was made on. If the original payment method is not available to you then we will offer a credit note.

4.2) We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. The 10 days does not include the time it takes between us sending the funds back to you and you receiving the funds.

4.3) If more than 15 business days have passed between us approving a refund and you receiving the funds, please contact us at secondhandbowls@gmail.com.

(We reserve the right to amend or change part or all of our Return and Refund Policy at any time.)

(Our Return and Refund Policy does not affect your statutory rights.)

Last updated: 21/07/2026